FAQ's
*1. How can I place an order?*
- To place an order, simply browse our website and select the item(s) you'd like to purchase. Follow the easy ordering process, and you'll receive a confirmation once your order is placed.
*2. Can I customize my gift?*
- Yes, absolutely! We offer various customization options FOR BULK ORDERS, including engraving, embossed brand logos, custom labeling , printed cards, personalized messages, and bespoke packaging. You can tailor your gift to make it truly unique.
*3. What payment methods do you accept?*
- We accept a wide range of payment methods, including major credit cards, debit cards, and secure online payment platforms. You can choose the option that suits you best during the checkout process.
*4. How long will it take for my order to be delivered?*
- Delivery times may vary depending on your location and the product's availability. We usually process all orders within 5-7 days after the order is placed.We provide estimated delivery times at the checkout, and you can also choose express shipping for faster delivery.
*5. Can I track my order?*
- Yes, once you’ve placed an order kindly get in touch with us and we will provide you with the details.
*6. What is your return policy?*
- We want you to be completely satisfied with your purchase. If for any reason you're not happy with your gift, please refer to our return policy on our website for detailed information on returns, exchanges, and refunds.
*7. Do you offer corporate gifting services?*
- Yes, we specialize in corporate gifting. We can assist you in selecting the perfect gifts for your clients, employees, or business partners. Please contact our corporate gifting team for personalized assistance.
*8. Can I include a personalized message with my gift?*
- Absolutely! You can include a personalized message when placing your order. We'll ensure it's beautifully presented with your gift.
*9.I make / represent a product that I think would be perfect for D’élégance . How do I connect with you?
-D’élégance is open to discovering new brands and products. We would love to hear from you. Please send a note to support@delegancegifts.com and we’ll get in touch with you soon.
*10.I am interested in featuring D’élégance for a styled photoshoot or blog post. How can I get in touch?
-We believe in growing together and are always open to collaborating with other creatives. Get in touch with us through Instagram / WhatsApp / Email.
*11.What if my item arrives damaged or with an issue?*
- In the rare event that your item arrives damaged or has any issues, please contact our customer support team at support@delegancegifts.com immediately. We'll work to resolve the problem promptly.
*12.How can I get in touch with your customer support?*
- You can reach our friendly customer support team at support@delegancegifts.com. We're here to assist you with any questions or concerns you may have.